Shipping policy
Last updated: November 7, 2026
Where we ship
We currently ship to addresses in the United States.
Shipping options
- Free Standard Shipping: $0, arrives in about 7–15 business days.
- Express Shipping: $9.99, arrives in about 5–8 business days.
You'll choose your shipping option at checkout.
Processing time
Orders are usually processed and handed to the carrier within 1–3 business days. Business days are Monday through Friday, excluding holidays. The delivery times above begin once your order ships.
Tracking
We'll email you tracking information once your order ships. Tracking can take a few days to show updates after your order leaves our fulfillment partner.
Multi-pair orders
Orders with more than one pair may arrive in separate packages on different days.
Delays
Delivery times are estimates, not guarantees. Holidays, weather and carrier delays can occasionally add time. If you're buying a gift, we recommend ordering early or choosing Express.
Address accuracy
Please double-check your shipping address at checkout. We can't be responsible for orders delayed or lost because of an incorrect or incomplete address. If you spot a mistake, email us right away and we'll do our best to update it before your order ships.
Lost or late packages
If your tracking hasn't updated in 10 business days, or your order hasn't arrived 20 business days after it shipped, email us at support@getcloudwarmth.com with your order number and we'll look into it. If a package is confirmed lost, we'll send a replacement or a refund.
Damaged in transit
If your order arrives damaged, see our Return and refund policy. We'll make it right at no extra cost to you.