Refund policy

Last updated: November 7, 2026

We want your feet warm and your mind at ease. Every CloudWarmth order is covered by our 30-day money-back guarantee and a 1-year warranty.

30-day money-back guarantee

If you don't love your CloudWarmth slippers, you can return them within 30 days of delivery for a refund. You're welcome to try them out, and slippers that have been worn are accepted.

  • How to start a return: email us at support@getcloudwarmth.com with your order number and the item(s) you'd like to return. We'll reply with the return address and instructions.
  • Contact us before sending anything. Items sent back without contacting us first may not be accepted or refunded.
  • What to send back: the slippers and the USB cable that came with them.
  • Return shipping: you're responsible for the cost of shipping your return, unless the item arrived damaged, defective or incorrect. We recommend a trackable shipping method, because we can't refund a return that doesn't reach us.

Refunds

  • Once we receive and check your return, we'll email you to confirm and refund your original payment method, usually within 5 business days. Your bank or card issuer may take a few more days to post it.
  • Your refund covers the price you paid for the returned item(s). Express shipping fees are non-refundable unless the item was damaged, defective or incorrect.
  • Bundles: if you return part of a 2-pair or 4-pair bundle, your refund is based on the discounted bundle price you paid, not the full single-pair price.

Damaged, defective or wrong items

If your order arrives damaged, doesn't heat, or isn't what you ordered, email us within 30 days of delivery. Include your order number and a photo or short video of the problem. We'll send a free replacement or a full refund, and you won't pay any shipping costs.

1-year warranty

If a slipper stops heating within one year of delivery under normal use, email us with your order number and a short description or video of the issue, and we'll replace it free of charge. In some cases we may ask you to return the faulty item.

The warranty doesn't cover damage caused by:

  • machine-washing, soaking or submerging the slippers
  • cut, crushed or pulled-out cables or connectors
  • using a power source other than a standard 5V USB port
  • normal wear and tear, misuse, accidents or modifications

Exchanges

Our slippers come in one size. To swap for a different color, email us and we'll help you return your pair and place a new order.

Questions

Email us any time at support@getcloudwarmth.com.